Support

We're Here to Help

At DG-WAVES, your peace of mind is our priority.

Whether you need help installing your key safe, changing your combination code, or have questions about your order, our support team is here to assist you.

Before contacting us, you may find the answer below.

Frequently Asked Questions

How do I install my key safe?

Your DG-WAVES key safe includes all the mounting hardware required for installation.

Simply use the included screws and wall plugs to securely mount the key safe to a solid wall or post.

Installation typically takes 10–15 minutes.

How do I set or change the combination code?

Each key safe includes clear step-by-step instructions for setting your personal combination.

If you experience any difficulties, our support team will be happy to help.

Is the key safe weather resistant?

Yes.

DG-WAVES key safes are designed for outdoor use and are built with durable, weather-resistant materials that withstand rain, wind, and changing weather conditions.

What does the 2-Year Warranty cover?

Our warranty covers manufacturing defects and material faults under normal use.

The warranty does not cover:

  • Damage caused by improper installation
  • Misuse or abuse
  • Normal wear and tear
  • Cosmetic damage caused after purchase

What is your return policy?

If you're not completely satisfied with your purchase, you may return it within 30 days of delivery, provided the product meets our return conditions.

Please contact our support team before sending your item back so we can guide you through the return process.

Need More Help?

If you couldn't find the answer you're looking for, we're happy to help.

📧 Email: support@dgwaves.com

🕒 Response Time: 1–2 Business Days

We'll do our best to respond as quickly as possible.

Before You Contact Us

To help us assist you faster, please include:

  • Your order number
  • A short description of the issue
  • Photos or videos (if applicable)

This allows us to resolve your request more efficiently.

DG-WAVES Support Promise

At DG-WAVES, we believe great products deserve great customer service.

Our goal is to provide fast, friendly, and reliable support whenever you need us.