Verzendbeleid

Shipping Policy

Last updated: July 2026

Thank you for shopping with DG WAVES. We aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During busy periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Delivery Times

Estimated delivery times are:

Destination Estimated Delivery
Netherlands 1–5 business days
Belgium 2–5 business days
Germany 2–5 business days
Other EU countries 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, customs inspections, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated automatically during checkout based on your delivery address.

Any free shipping promotions will be clearly displayed on our website.

Tracking Your Order

When available, you will receive a tracking number by email once your order has been dispatched.

If you have not received your tracking information within 3 business days, please contact us.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

DG WAVES cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and packaging (if applicable)

We will work with the shipping carrier to find an appropriate solution.

International Orders

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local charges.

These costs are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

Delays

While we strive to deliver all orders on time, DG WAVES is not responsible for delays caused by:

  • Courier services
  • Customs authorities
  • Severe weather
  • Public holidays
  • Force majeure events
  • Other circumstances beyond our reasonable control

Contact Us

If you have any questions about shipping or your order, please contact us.

DG WAVES

🌐 Website: https://dgwaves.com

📧 Email: dgwavesinfo@gmail.com

KVK: 93786417

VAT: NL005043152B42